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We appreciate not all businesses are the same and each industry has its own particular requirements, select an industry below for examples of how we can help you.

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Company

Food & Entertainment:
Make your washrooms remarkable for all the right reasons

The importance of your washrooms

We provide a nationwide service working with customers large and small the length and breadth of the UK. Clients range from large manufacturers through to SMEs and we have particular experience in working with hotels, restaurants and pubs; public sector organisations such as schools, councils and the NHS as well as shops and offices.

The ideal choice for Food & Entertainment

Dame Hygiene was born from our frustration with the one-size-fits-all approach of the well-known national washroom services providers. With more than 20 years’ experience in the industry, we knew we could do things differently. Dame Hygiene was established in 1997 and has grown year-on-year ever since. We believe it’s down to our core values of choice, flexibility, personal service and value for money.

Choice & Service

Lots of businesses promise personal service but fail to deliver. Not so with Dame. We’re a small but highly effective team which means we get to know all our customers, allowing us to provide the right products and services and the best value for money. So, in choosing Dame, you’ll never have to deal with a large and impersonal call centre again.

steak

“The Dame team consistently offer excellent service and innovative products, as we have a chain of high end restaurants I need to be confident with my suppliers, Dame has never let me down”

Steve Bowen, Director Steak of the Art Restaurants

Steak of the Art, Bristol & Cardiff

Overview

Steak of the Art is an exciting art venue and steak restaurant that has opened in Bristol’s Harbourside and Cardiff’s Queen Street. It is the brainchild of classically-trained chef and entrepreneur Steve Bowen who expects the best available products for his restaurants and washrooms. We needed to source sleek, attractive and innovative products.

What we offered

We provide a regular monthly site visit to replenish fragrances and a two weekly collection for sanitary and nappy bins.

  • Shiny chrome sanitary disposal
  • Nappy disposal and baby change tables
  • Chrome programmed air fresh dispensers and Designer ‘hands in’ executive hand dryers

Chatwins Bakery

Overview

Since 1913, Arthur Chatwin Limited has delivered a wide range of award-winning bakery goods to an ever increasing market whilst carefully controlling quality and retaining craft techniques. John Chatwin’s great-grandson Edward now runs the business, and has been rolling out a major transformation of 21 shops throughout Cheshire, Staffordshire and North Wales. Dame has provided Chatwins with a premium range of hygiene products.

What we offered

We provide bespoke paperwork for all proof of delivery at each Chatwin location providing a complete audit trail of service, H&S compliance and waste transfer documentation.

  • Sanitary disposal
  • Programmed air fresh dispensing
  • ‘Away from home’ hygiene consumables vending
  • Lady safe sanitary bag dispensers and disposable bags
  • Automatic urinal sanitisers and replacement fragrances
  • Logo mats and plain mats

CHATWINS-1

“We are satisfied and happy with the services Dame provide to all of our retail outlets in Cheshire and North Wales, Recently we changed our company logo, Dame Hygiene helped greatly with the swift transition of changing our logo mats seamlessly”

Poppy Leblond-Vyse, Area Manager


“We bought the deli earlier this year, the previous owner had been using Dame Hygiene Services for over five years, so they were recommended. I have no complaints, they arrive regularly, are discreet and courteous”

Stacy Quayle, Proprietor

Watergate Deli, Chester

Overview

Under new management from November 2016, the new café owners continued with our services upon the recommendation of the previous owners.

The café offers coffee, cakes, breakfast, lunch and brunch with vegetarian and vegan options. Quirky and individual.

We provided a premium service with quality equipment within budget.

What we offered

As the new proprietor was taking over an established business, we offered a renewed contract for the feminine hygiene service, and the option of purchasing existing equipment, to enable the customer to replenish soap and air fresheners themselves.


63 Degrees Restaurant, Manchester

Overview

A taste of Paris brought to you by the Moreau family, based in Manchester’s Northern Quarter. Informal dining in a Parisian brasserie with a menu of modern French dishes.

We were asked to provide high end washroom specification within budget, which was delivered successfully in April 2017.

Hands free feminine hygiene disposal, programmed air fresh dispensers and state of the art hand drying.

What we offered

We sourced ‘hands In’ executive hand dryers, which the customer was happy with as not only are they stylish but economic to run. We were also asked to source pest control and specialist cleaning companies, which, because of our extensive knowledge of the cleaning and hygiene industry, we were able to do so.

We also telephone or e mail every two months to enquire whether the restaurant requires paper disposables, by liaising with the customer in this way eliminates carriage costs and acts as an aide memoire for the customer.

“We are a new customer, since April 2017, our remit was a high specification washroom, reflecting our high standards of cuisine. Dame Hygiene delivered quality, premium washroom equipment at very competitive rates.”

Florence Moreau, Managing Director


“We are a busy public house, the washrooms are used regularly, it is important for me to know I can rely on regular site visits to service the washrooms and replenish stock. Dame Hygiene Services can be depended upon to call when they say they are going to, I have been using their services since I opened back in 2013”

Paul Cochran, Proprietor

The White Bear Pub, Middlewich

Overview

In June 2011, the pub was purchased by the Milestone pub company by industry veteran Paul Cochran and his partner. Before undertaking a total refurbishment to open in November 2011, the pub now has an extensive bar and restaurant area, a function room for parties, christenings and receptions. Since 2011 the pub has received numerous awards for its specialist coffee, has been CAMRA pub of the season and owner Paul Cochran was awarded the prestigious Small Business Award from South Cheshire.

We provided a  total washroom package for the very busy pub, we call on a regular scheduled frequency, keeping the washrooms clean and fragranced.

What we offered

We liaise with the customer to advise when we will be calling to enable access. We regularly call to service the customers washroom, keeping the customer up to date with legislation and health and safety compliance.


Personal Beauty:
Make your washrooms remarkable for all the right reasons

The importance of your washrooms

We provide a nationwide service working with customers large and small the length and breadth of the UK. Clients range from large manufacturers through to SMEs and we have particular experience in working with hotels, restaurants and pubs; public sector organisations such as schools, councils and the NHS as well as shops and offices.

The ideal choice for Personal Beauty

Dame Hygiene was born from our frustration with the one-size-fits-all approach of the well-known national washroom services providers. With more than 20 years’ experience in the industry, we knew we could do things differently. Dame Hygiene was established in 1997 and has grown year-on-year ever since. We believe it’s down to our core values of choice, flexibility, personal service and value for money.

Choice & Service

Lots of businesses promise personal service but fail to deliver. Not so with Dame. We’re a small but highly effective team which means we get to know all our customers, allowing us to provide the right products and services and the best value for money. So, in choosing Dame, you’ll never have to deal with a large and impersonal call centre again.

Prestige Beauty

Overview

Dame has worked with Prestige Beauty of Crewe, Cheshire for nearly 10 years.

What we offered

  • Sanitary disposal and clinical waste disposal
  • Couch rolls
  • Disposable gloves

 

 

“The company has never failed to keep our hygiene facilities other than tip top, all of our waste transfer and duty of care compliance documents are completed for us, letting us get on with what we know best, beauty treatments.”

Lynsey Whitehead, Proprietor Prestige Beauty


Travel & Hospitality:
Make your washrooms remarkable for all the right reasons

The importance of your washrooms

We provide a nationwide service working with customers large and small the length and breadth of the UK. Clients range from large manufacturers through to SMEs and we have particular experience in working with hotels, restaurants and pubs; public sector organisations such as schools, councils and the NHS as well as shops and offices.

The ideal choice for Travel & Hospitality

Dame Hygiene was born from our frustration with the one-size-fits-all approach of the well-known national washroom services providers. With more than 20 years’ experience in the industry, we knew we could do things differently. Dame Hygiene was established in 1997 and has grown year-on-year ever since. We believe it’s down to our core values of choice, flexibility, personal service and value for money.

Choice & Service

Lots of businesses promise personal service but fail to deliver. Not so with Dame. We’re a small but highly effective team which means we get to know all our customers, allowing us to provide the right products and services and the best value for money. So, in choosing Dame, you’ll never have to deal with a large and impersonal call centre again.

QUAY-HOTEL-4

“We have been using Dame Hygiene for the past nine years, their service level has been consistently high, whenever we have had additional conferences and weddings, Dame has always worked around our service requirements.”

Kath Morton Executive Housekeeper Quay Hotel & Spa, Deganwy

Quay Hotel & Spa, Deganwy

Overview

This 4 Star luxury Spa Hotel required premium quality products and equipment within budget. We provided our hands free, electronic ‘designer’ range of sanitary disposal and premium range of air fresh dispensers, ladysafe sanitary bag dispensers and a polished chrome multi column vend machine. We also supplied the hotel with their own Quay Hotel logoed mats.

The hotel asked us to update their hand dryers to polished chrome hi speed dryers, with a drying time of just 10 seconds.

What we offered

As the hotel is extremely busy at certain times, we have an excellent working relationship with the Executive Housekeeper, who advises us of any weddings or conferences which necessitate additional services. We facilitate such ad hoc services to the hotel.

  • Sanitary disposal
  • Air fresh dispensers
  • Nappy change station
  • Nappy disposal unit
  • Sharps disposal
  • Dust control mats
  • Vending machines
  • Hi speed hand dryers

Capesthorne Hall

Overview

This spectacular hall in the heart of Cheshire is used for Weddings, corporate events and outdoor festivals. Dame Hygiene have been providing the washroom for Capesthorne Hall for over 10 years, delivering essential hygiene and washroom equipment to the hall, gardens and caravan site locations.

We work closely with the operations and events co-ordinator teams at Capesthorne, ensuring all site visits are carried out on the dates provided by the Hall, thus ensuring their venue is clean and fresh before the many exhibitions, weddings and events.

What we offered

We provide additional site visits on an ad hoc basis, for the many multiple events the Hall carries out throughout the year.

  • Sanitary disposal and nappy disposal
  • Programmed air fresh dispensers
  • Automatic urinal sanitisers
  • Lady safe sanitary bag dispensers

CAPESTHORNE-HALL-1

“For the past twelve years we have used the services of Dame Hygiene and have always found them to be efficient and punctual with their level of service.”

Christine Mountney – Events & Estates Manager


Service & Maintenance:
Make your washrooms remarkable for all the right reasons

The importance of your washrooms

We provide a nationwide service working with customers large and small the length and breadth of the UK. Clients range from large manufacturers through to SMEs and we have particular experience in working with hotels, restaurants and pubs; public sector organisations such as schools, councils and the NHS as well as shops and offices.

The ideal choice for Service & Maintenance

Dame Hygiene was born from our frustration with the one-size-fits-all approach of the well-known national washroom services providers. With more than 20 years’ experience in the industry, we knew we could do things differently. Dame Hygiene was established in 1997 and has grown year-on-year ever since. We believe it’s down to our core values of choice, flexibility, personal service and value for money.

Choice & Service

Lots of businesses promise personal service but fail to deliver. Not so with Dame. We’re a small but highly effective team which means we get to know all our customers, allowing us to provide the right products and services and the best value for money. So, in choosing Dame, you’ll never have to deal with a large and impersonal call centre again.

Fords of Winsford, Cheshire Case Study

Overview

FOW is the North West’s largest all-makes used car supermarket. The company looked for a hygiene provider that reflected their company ethos of providing quality, value and convenience. As a local, family run company, Dame Hygiene fulfilled their criteria.

We have been working with FOW for almost three years and in that time we have provided a high end specification that meets their expectation of quality and value for money.

What we offered

FOW extends its customer experience by providing one of the best equipped washroom outside of high end hotels.

  • Sanitary and nappy disposal
  • Large area room fragrances
  • Programmed air fresh dispensers
  • Automatic urinal sanitisers
  • Fragranced urinal screens
  • ‘Away from Home’ personal hygiene product vending machines
  • Foam soap dispensers
  • Toilet seat and handle sanitisers

fords

“We have worked together for the past three years. Having used bigger national companies in the past, I find working with Dame Hygiene to be inclusive, as they offer tailor made solution. Offering alternative solutions rather than standardised products.”

Rob Brown, Facilities Manager


CHURCH-1

“Dame Hygiene provides clear and concise advise on what we need and their prices are consistently competitive.”

Mike Dobson, Caretaker and Finance Controller

Bridge Church, Bolton Case Study

Overview

The church provides a comprehensive range of services, catering for all age groups and the wider community. It is run primarily by volunteers, and has tight and mostly unchanging budget. Dame Hygiene has been providing washroom and hygiene equipment since 2007.

What we offered

Having kept our prices at the same level for a number of years, the church complies with all Health and Safety requirements and keeps well within budget.

  • Sanitary and nappy disposal
  • Programmed air fresh dispensers
  • Foam soap dispensers
  • Cleaning and janitorial supplies
  • Paper consumables
  • Health and safety compliance certification

Healthcare:
Make your washrooms remarkable for all the right reasons

The importance of your washrooms

We provide a nationwide service working with customers large and small the length and breadth of the UK. Clients range from large manufacturers through to SMEs and we have particular experience in working with hotels, restaurants and pubs; public sector organisations such as schools, councils and the NHS as well as shops and offices.

The ideal choice for Healthcare

Dame Hygiene was born from our frustration with the one-size-fits-all approach of the well-known national washroom services providers. With more than 20 years’ experience in the industry, we knew we could do things differently. For example offering one year flexible contracts. We understand the importance of waste transfer and duty or care compliance. We also can appreciate keeping dentists and surgeries safe, clean and fully regulated.

Choice & Service

Lots of businesses promise personal service but fail to deliver. Not so with Dame. We’re a small but highly effective team which means we get to know all our customers, allowing us to provide the right products and services and the best value for money. So, in choosing Dame, you’ll never have to deal with a large and impersonal call centre again.

VETS-1

“We have been using the services of Dame Hygiene for the past eighteen years. We have our washrooms and entrance mats catered for by Dame and would recommend their services.”

Sue Hodgkins, Practice Manager

Nantwich Veterinary Group Case Study

Overview

Nantwich Veterinary Group has over five large and busy locations throughout South Cheshire and Shropshire, Dame serves the washroom needs of all these locations.

What we offered

We liaise with our contacts periodically to check that their service level is adequate.

  • Lockable clinical waste bins
  • Sanitary disposal units
  • Sanitary disposal bags
  • Dual column vending
  • Dust control entrance mats

Education:
Make your washrooms remarkable for all the right reasons

The importance of your washrooms

We provide a nationwide service working with customers large and small the length and breadth of the UK. Clients range from large manufacturers through to SMEs and we have particular experience in working with hotels, restaurants and pubs; public sector organisations such as schools, councils and the NHS as well as shops and offices.

The importance of your education

Dame Hygiene was born from our frustration with the one-size-fits-all approach of the well-known national washroom services providers. With more than 20 years’ experience in the industry, we knew we could do things differently. For example our collections and maintenance schedules can be tailor made to each organisation. We provide all the up to date compliance and regulatory documents, keeping your buildings and people safe, clean and happy. We can also work with flexible contracts across academic timetables.

Choice & Service

Lots of businesses promise personal service but fail to deliver. Not so with Dame. We’re a small but highly effective team which means we get to know all our customers, allowing us to provide the right products and services and the best value for money. So, in choosing Dame, you’ll never have to deal with a large and impersonal call centre again.

Huyton by Roby C of E Primary School, Liverpool Case Study

Overview

Huyton with Roby Primary School is a popular and successful educational establishment, which has very close links to two local churches. As a Church of England school, Christian values underpin the school’s ethos and all that it does.

What we offered

Our equipment allows the school to control the flow of water when the facilities are in use and turn the water flow off at other times.
Six water managers.

COFE-SCHOOL-1

“We have been using Dame Hygiene Services since 2011, they installed some clever water saving devices in our boys and gents toilets. Over the years, these devices have saved us money on our water bills.”

Mrs Doreen Conboy, SME Business Manager


FLORISTRY-1

“Dame Hygiene Services have been providing us with a professional and discreet hygiene service for over five years. The service Dame provides is imperative and helps contribute to our ethos of style and presentation.”

Costa, Financial Controller

McQueens Floristry School, Bethnal Green, London Case Study

Overview

McQueens School’s Vocational Course has been designed to provide a comprehensive and in-depth introduction to contemporary design with flowers. Drawing on the vast experience of one of the world’s top luxury floral brands, the course gives students the chance to work on a broad range of techniques and designs.

What we offered

We provide a four weekly site collection for the school.
Electronic hands-free sanitary disposal units.


Hebden Green Community School, Winsford, Cheshire Case Study

Overview

Hebden Green is a specialist school for children with a broad range of physical disabilities, medical needs and associated learning difficulties. The residential department provides further opportunities for pupils to extend their curriculum and use and apply their life skills in a home from home setting.

What we offered

We call at the school once per week to collect clinical waste, all of our staff are fully uniformed and CRB checked.

  • Yellow clinical waste bags and red plastic ties
  • Outside lockable 1100 litre clinical waste bins
  • Sanitary disposal units
  • Waste transfer documents, keeping the school in real time reporting

HEBDEN-SCHOOL-1

“We have worked together for over three years. Before that we used a large, impersonal company who never really understood how our school operated. We are pleased to have made the change to a smaller, more considerate company.”

Lisa Cliffe, Secretary


Leisure:
Make your washrooms remarkable for all the right reasons

The importance of your washrooms

We provide a nationwide service working with customers large and small the length and breadth of the UK. Clients range from large manufacturers through to SMEs and we have particular experience in working with hotels, restaurants and pubs; public sector organisations such as schools, councils and the NHS as well as shops and offices.

The ideal choice for Leisure

Dame Hygiene was born from our frustration with the one-size-fits-all approach of the well-known national washroom services providers. With more than 20 years’ experience in the industry, we knew we could do things differently. For example providing stylish & innovative products with Nationwide coverage. We provide comprehensive and up to the minute information from the Environment Agency, keeping you and your customers fully compliant and confident.

Choice & Service

Lots of businesses promise personal service but fail to deliver. Not so with Dame. We’re a small but highly effective team which means we get to know all our customers, allowing us to provide the right products and services and the best value for money. So, in choosing Dame, you’ll never have to deal with a large and impersonal call centre again.

Saffron Walden Golf Club Case Study

Overview

Saffron Walden Golf Club is one of the finest parkland golf courses in East Anglia, set in the picturesque surroundings of Audley End’s famous mansion. In addition, the club also boasts a 140 person capacity clubhouse and restaurant.

The facilities manager discovered that the previous hygiene incumbent’s equipment was outdated, and there was no evidence of maintenance having ever been carried out. After consultation with three providers, the club decided to choose Dame as its new supplier.

What we offered

Dame rejected the need for a long, onerous and legally binding contract, knowing that, if the client was happy with service and pricing, they would choose to remain as a customer through choice.

  • Mini foot – pedal operated sanitary disposal units
  • Programmed air fresh dispensers
  • Hand dryers
  • Automatic urinal sanitisers
  • Water managers
  • ‘Away from home’ essential hygiene products
  • Dispensing machine
  • Biolite ‘hands in’ blade hand dryers

GOLF-1

“Dame Hygiene came across as refreshingly open and clear about what they did and how they went about doing it. The equipment is modern, bright and it all works.”

David Batt, Facilities Manager


“Dame Hygiene Services have been the service provider at Winsford Cross Shopping Centre for many years – delivering a very professional service with a knowledge and understanding of our needs and delivering a first rate service”

Sue Lerczak, Centre Administrator

Winsford Cross Shopping Centre, Cheshire

Overview

Offering shops, restaurants and independent retail outlets. Busy and vibrant. We provided a bespoke service which was tailored to the dynamics of the shopping centre, by increasing services during busier periods and ad hoc call outs.

What we offered

The centre has a higher volume of customers during the summer and winter, we offered an increased frequency of collections during the seasons and decreased the frequency of site collections during the rest of the year. Rather than have a standardised frequency of collections, we offered a bespoke service which complimented their busier times of business.


Charity & Community:
Make your washrooms remarkable for all the right reasons

The importance of your washrooms

We provide a nationwide service working with customers large and small the length and breadth of the UK. Clients range from large manufacturers through to SMEs and we have particular experience in working with hotels, restaurants and pubs; public sector organisations such as schools, councils and the NHS as well as shops and offices.

The ideal choice for Charity & Community

Dame Hygiene was born from our frustration with the one-size-fits-all approach of the well-known national washroom services providers. With more than 20 years’ experience in the industry, we knew we could do things differently. Dame Hygiene was established in 1997 and has grown year-on-year ever since. We believe it’s down to our core values of choice, flexibility, personal service and value for money.

Choice & Service

Lots of businesses promise personal service but fail to deliver. Not so with Dame. We’re a small but highly effective team which means we get to know all our customers, allowing us to provide the right products and services and the best value for money. So, in choosing Dame, you’ll never have to deal with a large and impersonal call centre again.

Whitwell Community Centre, Worksop

Overview

Whitwell is stage to coffee mornings, toddler, yoga and pilates groups and many more specialist activity members. They are all run by a different community group. Our remit was to offer an encompassing washroom package which addressed the specific requirements of all users of the community centre.

What we offered

As the community centre does not have standard opening times, we offered a bespoke service which incorporated their requirements, calling at their site on specific times and days of the week, usually after 4pm to facilitate the washroom servicing. We also provided a “contingency” clinical waste bin, which is used by the community staff to dispose of excess waste over busier weekends and functions. This keeps cost down, instead of the more costlier option of increased services.

Community Hygiene Services

“Dame Hygiene have supplied our washroom needs since 2012. They were 30% cheaper than our previous suppliers but gave us more for our money. They provide quality products, with regular servicing and everyone is always friendly and helpful. It is nice knowing you are speaking to the owners, Dave or Maureen as they care passionately about the service provided and they will go that little but extra to know that we, the customer are satisfied.”

Tim Wooley, Manager


Community Hygiene Services

“We have only been using Dame Hygiene since April 2017, I can only say that they deliver what they promise, telephoning me a day before they intend to visit our centre, to make sure someone will be on site. Which is reassuring.”

Beverley Giles, Administrator

1st Goostrey Scouts, Goostrey

Overview

A full scout programme for young people aged between 6 – 14 is run from the Scout Hut. Scouting exists to actively engage and support young people in their personal development, empowering them to make a positive contribution towards society.

The group is run by unpaid volunteers, who are trained, hold 1st Aid certificates and are DBS cleared.

Our remit was to provide the new scout hut premises with a full range of washroom and hygiene equipment along with entrance matting (dirt trappers) enabling the group to be fully compliant with health and safety regulations.

What we offered

As a new enterprise, the remit was to have a colour scheme to complement their décor, we offered a range of choices to fulfil their requirements. After selection of equipment, we installed all the equipment on a weekend, to minimise any disruption to the patronage.

As the centre is not always manned throughout the weekday, we arrange by texting with our contact, the day before we are due to service the washrooms, this arrangement suits both parties and avoids missed services.


The Railway Children, Sandbach

Overview

This year Railway Children celebrate 20 years of fighting for children alone and at risk on the streets of India, UK and East Africa. There is still so much more to do, millions of children still live alone on the streets where they suffer from abuse and exploitation

As Railway Children are a not for profit charity we were able to provide a washroom package to the charity that fulfils their requirements but remains well within budget.

What we offered

We regularly service the washroom equipment, we keep our customer informed of all legislation which affects their business, providing the customer with waste transfer certificates and HWCN notes.

Charity Hygiene Services

“We have been using Dame Hygiene Services for over five years, they have been consistently regular and prompt with their site visits, their prices are competitive and fair. If we ever have to contact them, it is always Dave or Maureen, the owners, which is reassuring as we feel they know our requirements”

Julie Foster, Office Manager


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